Client vs. Customer: What’s the Legal Difference in Real Estate?
Posted by Kevin Grenier on
When you're buying or selling in Edmonton, it's easy to assume all real estate representatives work the same. But there's a critical difference—your legal rights depend entirely on whether you're a client or a customer.
What's a Client?
A client has signed a written representation agreement with a REALTOR®. That means they benefit from fiduciary duties—loyalty, confidentiality, disclosure, full representation, and competence.
What's a Customer?
As a customer, the agent must deal with you fairly and honestly, but that's it. They don’t owe you loyalty, must only disclose what’s legally required, and aren't obligated to advocate for your best interests.
Why It Matters
- Negotiation Power: A client’s agent fights for your position, whereas…
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